Hearing from BOTB can catch people off guard, especially after entering a competition. Knowing how genuine BOTB calls appear helps protect personal information and makes it easier to respond with confidence.
This blog post explains the phone numbers and channels BOTB use, how their calls show up on your device, and simple ways to verify a call. It also covers what to do if you miss a call and how to report anything that seems suspicious.
You will find clear examples of typical number formats, why more than one number might be used, and when to double-check details before sharing any information.
Read on to learn more.
How Do BOTB Calls Appear On Your Phone?
On most phones, a BOTB call appears as a standard UK number, often with the 020 London dialling code or another familiar geographic prefix. It looks much like a normal call from a UK business.
Caller ID might display BOTB if you have saved the contact, but it usually shows just the number. BOTB do not generally use withheld, private or international numbers for first contact.
If a voicemail is left, it should mention BOTB by name and include a clear way to respond. As with any unexpected caller, avoid sharing personal or payment details until you are sure you are speaking with the official team.
Wondering which numbers and channels count as official? The next section sets that out.
Official BOTB Contact Numbers And Channels
BOTB typically gets in touch using UK geographic numbers, often starting with the 020 area code. These are public-facing business lines and may also appear within official correspondence.
Beyond phone calls, email communication usually comes from an @botb.com address. Information and customer support are also available through the official website and verified social media pages.
If anything looks unusual, cross-check the number or email against the details listed on BOTB’s website before replying. Using the contact routes published there removes guesswork.
Now that the channels are clear, it helps to recognise the number formats you are likely to see.
Common Number Formats Used By BOTB
Most outgoing calls are standard UK geographic lines, commonly starting 020. You may also see other 01 or 02 prefixes used across the UK. These are normal, non-premium numbers.
On your screen, that may look like 020 xxxx xxxx or 01xxx xxxxxx. BOTB do not typically use withheld or overseas numbers for prize notifications or customer support.
If a number looks unfamiliar, compare it with the contact details on the official site or get in touch via the website instead. If a call does come through and you are unsure in the moment, the next section outlines quick ways to check.
How Can I Verify A Genuine BOTB Call?
A straightforward check is to compare the incoming number with those published on BOTB’s website or included in recent official emails. Genuine representatives are professional and will not ask for passwords or full banking details during first contact.
It is reasonable to ask the caller to confirm neutral details you already see in your account or recent correspondence, without revealing anything sensitive yourself. If doubts remain, end the call and reach out to BOTB directly using the contact details on their website. That way, you stay in control of the conversation.
And if the call slipped past you, there is a simple way to follow up.
What To Do If You Miss A BOTB Call
Start by checking whether a voicemail or message has been left. BOTB may leave a brief explanation or a number to call back.
Before returning any call, compare the number with the contact information on the official website. If you are not completely sure, make contact through the website or a known email address rather than phoning back an unfamiliar number. Keep card and banking details private until you are confident who you are speaking to.
If something really does not add up, it is worth reporting.
How To Report A Suspicious Call Claiming To Be BOTB
If a caller claims to be from BOTB and you are unsure, do not share personal details. Note the number and any information given, then contact BOTB through their official website or customer service email. The team can confirm whether the contact was legitimate.
Suspicious calls can also be reported to Action Fraud, the UK’s national reporting centre for fraud and cyber crime. Reporting helps protect others and builds a clearer picture of active scams.
You might also notice calls arriving from more than one number; there are practical reasons for that.
Why BOTB Calls Might Come From Different Numbers
BOTB may call from more than one UK number for practical reasons. Different teams or locations can use separate business lines, and outbound systems sometimes route calls through alternative but legitimate numbers so they can reach entrants reliably.
Regional office numbers or customer support lines may also appear, depending on the purpose of the call. Receiving more than one call from different UK numbers is not automatically a warning sign, though it is always sensible to verify any unfamiliar number using the details on the BOTB website.
If you choose to take part, set personal limits that suit your circumstances and avoid spending more than you can comfortably afford. If gambling starts to affect your well-being or finances, seek support early. Independent organisations such as GamCare and GambleAware provide free, confidential help.
With the points above in mind, you can recognise genuine BOTB contact and handle calls confidently.
**The information provided in this blog is intended for educational purposes and should not be construed as betting advice or a guarantee of success. Always gamble responsibly.